MasterCard Debit/ATM Card Services
You may use your MasterCard Debit/Automated Teller Machine (ATM) Card with your Personal Identification Number (PIN) at ATM and retail establishments ("Merchant") locations nationwide and internationally that display the network service emblem (i.e., Cirrus, The Exchange, STAR, etc.) and accept the MasterCard Debit/ATM Card to conduct any of the following transactions for each of the accounts you have requested to be accessed by your MasterCard Debit/ATM Card:
a) Withdraw cash from share (savings) and/or draft (checking) account(s);
b) Deposit cash, drafts or checks to your share and/or draft account(s);
c) Transfer funds between your draft and/or share accounts;
d) Obtain the available balance(s) in your draft and/or share account(s); and
e) Purchase goods and services and/or obtain cash where permitted by the Merchant.
Please be informed that some ATM and Merchant locations may only provide access to the account you have designated as your primary transaction account. Not all ATM locations accept deposits. There may also be limits on the amount of funds in which you may deposit at certain ATM locations.
You may also make loan payments, at our ATM locations only, by enclosing cash, check(s) or draft(s) along with a payment slip that is normally accepted at Jersey Shore Federal Credit Union offices.
Card Limitations
A. MasterCard Debit Card Limitations- You may use the MasterCard Debit Card to withdraw from available funds in your account(s) at ATM locations and make purchases at Merchant locations from available funds in your draft account. Our day for withdrawal limits at ATM locations starts at 3:30 PM est. each business day and ends at 3:30 PM est. the next business day. Our day to make purchases at Merchant locations transaction limits starts at midnight each calendar day. There are also certain limitations on the frequency of use and withdraw/purchase dollar amount of the Debit Card each day. These limitations are imposed and not revealed for security reasons.
B. Exceptions-We have the ability to set special limits for some of our members. If we set special limits for you, we will provide you written disclosure of your special limits with your Agreement and Disclosure.
You will be denied the use of the MasterCard Debit/ATM Card if you:
a) Exceed the daily withdrawal or purchase limit;
b) Do not have adequate funds available in your account;
c) Do not enter the correct PIN; or
d) Exceed the frequency of usage limitation.
The receipt provided by the ATM or Merchant will notify you of the denial(s). There is a limit on the number of such denials permitted. Attempts to exceed the limit may result in retention of your MasterCard Debit/ATM Card. The number of attempts that result in machine retention of your MasterCard Debit/ATM Card is not revealed for security reasons.
Record of Transactions
You will receive a printed transaction receipt at each ATM and Merchant location. Also, you will receive a monthly statement showing the status of your account(s), transactions made during the past month, and any charges we may impose for such services or transactions.
Deposit, Payment and Funds Availability
Deposits and payments made at ATM locations are posted to your account according to the rules and regulations of those accounts and our Funds Availability PolicyOpens in New Window which are contained in our disclosure statement required under the Expedited Funds Availability Act (EFAA), a copy of which has been provided to you or is available upon request. You may not deposit any foreign currency. All items presented at Jersey Shore Federal Credit Union ATM locations are removed before 3:30 PM est. each business day. Our business hours are Monday through Friday, excluding legal holidays.
Jersey Shore Federal Credit Union reserves the right to verify the items so deposited before such funds are made available to you; however, the availability of your deposit depends on the type of account in which you deposit your funds, the type of deposit and whether the ATM is operated by Jersey Shore Federal Credit Union or another financial institution. Consult the rules and regulations of the particular account to which you are depositing your funds and our Funds Availability Disclosure Statement for more information about when your deposited funds will be available for withdrawal. You may deliver cash, checks and other items at most ATM locations for transmission to use for deposit to your account(s). However, some ATM locations may not accept such items for deposit and other ATM locations may limit the amount of funds you deliver for transmission to us for deposit to your account(s). Loan payments will only be accepted at ATM locations in which we operate. If the dollar amount on the items presented differs from the amount you have indicated to the ATM, we will adjust your account(s) to reflect the amount we have received and advise you of any difference.
Our Liability for Failure to Make an Electronic Fund Transfer
If we do not complete a transaction on time or in the correct amount, when properly instructed by you, we will be liable for damages caused by our failure unless:
(a) You do not have enough money in your account to make the transfer through no fault of ours;
(b) The transaction you request would exceed the available funds in your account and any overdraft credit;
(c) The ATM has insufficient cash to dispense and complete the transaction;
(d) The ATM or processing system was not working properly and you knew about the breakdown before you started the transaction;
(e) Circumstances beyond our control (such as fire, flood, electrical power outage, and computer failure) prevent the transaction from completing;
(f) Your account funds are subject to legal process or other encumbrance restricting the transaction;
(g) We have reason to believe the transaction requested is unauthorized;
(h) You attempt to perform a transaction that is not a permissible transaction;
(i) The transaction would exceed security limitations on the use of your MasterCard Debit/ATM Card;
(j) Your PIN is reported lost or stolen; or
(k) We are holding uncollected funds in your account and the transfer would require the use of those funds.
In any case, we shall only be liable for actual proven damages if the failure to make the transaction resulted from a bonafide error despite our procedures to avoid such errors.
Liability for Unauthorized Transactions
Contacting us as soon as possible minimizes your losses if you suspect your MasterCard Debit/ATM Card and PIN has been lost or stolen. You could lose your money if no action is taken within two (2) business days of the loss or your discovery of the loss, you can lose no more than $50 if someone used your MasterCard Debit/ATM Card without your permission. If you do NOT contact us within two (2) business days of the loss or your discovery of the loss, you can lose as much as $500 if someone used your MasterCard Debit/ATM Card without your permission and we can prove that the loss could have been prevented if you had contacted us earlier. Also, if your monthly statement shows transactions or purchases that you did not make and you do not contact us within sixty (60) days after the statement was mailed to you, you may not get back any money lost after the 60 days should we prove that contacting use earlier would have prevented those losses. If extenuating circumstances kept you from informing us of the loss or theft, we will reasonably extend the time periods.
In case of Errors or Questions About Your Transactions
Call or write us as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transaction listed on your statement or receipt. We must hear from you no later than sixty (60) days after we sent you the first statement on which the problem or error appeared. See section 8, Contacting the MasterCard Debit/ATM Card Call Center.
You must provide:
(a) Your name, account number and MasterCard Debit/ATM Card number;
(b) A description of the suspect error or the transaction you are unsure of with an explanation of why you believe it is an error or why you need more information; and
(c) The dollar amount of the suspected error.
If you report a suspect error or question a transaction by telephone, we may require you to send us your complaint or question in writing within ten (10) business days. Our business days are Monday through Friday, excluding legal holidays.
After we receive your complaint or inquiry, we will tell you the results of our investigation within ten (10) business days or twenty (20) days for purchase transactions that were made outside of the United States of America. Any corrections or explanations will be made promptly. If we should need more time, we may take up to forty-five (45) days for ATM transactions or ninety (90) days for purchase or international transactions to investigate your complaint or question. If we decide to extend the investigation time, we will credit your account within ten (10) days for ATM transactions or twenty (20) days if it is a purchase or international transactions for the amount you believe is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we do not receive the requested complaint or question in writing within ten (10) business days, we may not credit your account.
If we decide that there is no error, we will send you a written explanation within three (3) business days after we finish our investigation. If we credited your account with funds while investigating a suspect error, you must repay those funds to us if we conclude no error has occurred.
Contacting the MasterCard Debit/ATM Card Call Center
To report a lost or stolen MasterCard Debit/ATM Card or an unauthorized transaction has been detected, please call 1-866-664-9364.
Account Information
We will disclose account information to third parties:
(a) Where it is necessary to complete transactions;
(b) To verify the existence and standing of your account with us upon the request;
(c) In order to comply with government agency rules, court orders or other applicable law;
(d) To our employees, service providers, auditors, collection agents or attorneys in accordance with their duties; or
(e) If you give written permission.
Applicable Laws and Regulations
MasterCard Debit/ATM Card services are provided in accordance with Federal and state laws and regulations.
Fees and Charges
Refer to the Jersey Shore Federal Credit Union fee schedule for applicable fees and charges.
